Frequently Asked Questions

VEXA PLAYER is the world's first 8K-capable IPTV media player application. It works with Xtream Codes, M3U playlists, Stalker portals, and MAC Portal credentials. It's a premium player that lets you stream live TV, movies, and series from your own IPTV subscriptions in up to 8K quality with 0.1-second channel switching.

Yes! VEXA PLAYER offers a 30-day free trial with full functionality and no credit card required. After the trial ends, you can choose the 1 Year plan for $4.99 or the Lifetime plan for $12.99 to continue enjoying premium features.

No. VEXA PLAYER is a media player application only — it does not include channels, playlists, or IPTV subscriptions. You connect your own IPTV server using Xtream Codes, M3U, Stalker, or MAC Portal credentials.

VEXA PLAYER combines true 8K playback, 0.1-second channel switching, and universal server support (Xtream Codes, M3U, Stalker, MAC Portal) in a single premium app. It also offers offline download, external subtitles, built-in Chromecast, Device ID Lock, and 12 languages — features that other players lack or implement poorly.

The free trial lasts 30 days from the day you install VEXA PLAYER. You get full access to all features with no restrictions. No credit card is required to start the trial.

You can download VEXA PLAYER directly from vexaplayer.com or use Downloader code: 2068151 on Firestick and Android TV devices. The APK is also available via our official Telegram channel @vexaplayer.

Open the Downloader app on your Firestick, enter code 2068151, and press Go. Download the APK, follow the installation prompts, and you're set. Full installation guide available on our website.

VEXA PLAYER is available for Samsung Smart TVs via our APK. Enable Unknown Sources in your TV settings, download the APK using the TV's browser, and install. Alternatively, use a USB drive to transfer and install the APK.

Download the APK from vexaplayer.com on your phone. You may need to allow "Install from unknown sources" in your phone's security settings. Once downloaded, tap the APK file and follow the installation prompts.

VEXA PLAYER automatically checks for updates when you open the app. When an update is available, you'll receive a notification. Simply download and install the latest version. You can also manually check in Settings > About > Check for Updates.

Contact us via WhatsApp at +212602159113 or Telegram @vexaplayer. Choose 1 Year ($4.99) or Lifetime ($12.99). We accept PayPal, Credit/Debit Card, USDT (crypto), and Bank Transfer. Activation is instant after payment confirmation.

We offer two simple plans: 1 Year — $4.99 (full premium access for 12 months) and Lifetime — $12.99 (one-time payment, forever access, best value). Both include all features, updates, and priority support. See our Pricing page for details.

We accept PayPal, Credit/Debit Card, USDT (crypto), and Bank Transfer. All payments are processed securely. We do not store your card details — payment processing is handled by trusted third-party providers.

We offer a 30-day money-back guarantee on all activations. If you're not satisfied within 30 days of purchase, contact us for a full refund — no questions asked. Refunds are processed within 5 business days. See our full Refund Policy for details.

Activation keys are tied to your device by default. To transfer to a new device, contact support via WhatsApp or Telegram. We'll verify your purchase and assist with the transfer. Transfers are handled case-by-case.

Yes! VEXA PLAYER is the world's first native 8K IPTV player. It supports full 8K (7680×4320) playback on compatible content and devices. The app automatically detects your display capabilities and optimizes playback accordingly.

Zapping is the time it takes to switch from one channel to another. VEXA PLAYER achieves 0.1-second channel switching, which is faster than most cable TV boxes. This is made possible by our optimized streaming engine and pre-buffering technology.

VEXA PLAYER's Offline Download feature lets you save movies and series directly to your device. Navigate to any movie or episode, tap the download icon, and the content is saved for offline viewing. Downloaded content is accessible from the Downloads section.

Yes! VEXA PLAYER supports SRT and VTT subtitle files. You can load external subtitles from your device storage or enter a direct URL. Subtitles can be customized (font size, color, position) in the Settings menu.

VEXA PLAYER has built-in Chromecast support. While playing content, tap the Cast icon in the player controls and select your Chromecast device. The content will stream directly to your TV. No additional apps are needed.

VEXA PLAYER supports: Android TV, Amazon Firestick, Samsung Smart TV, LG WebOS, Android Phones, Tablets, Apple TV, and MAG Boxes. See our full compatibility list.

Yes, VEXA PLAYER is compatible with Apple TV. Installation instructions vary by generation. Contact support or check our website for the latest Apple TV setup guide.

Yes, VEXA PLAYER supports MAG boxes running compatible firmware. You can install the APK or use the built-in portal configuration to connect.

VEXA PLAYER is a native application for Android, Fire OS, and Smart TVs. A web-based version is not currently available. For the best experience, use the app on a supported device.

VEXA PLAYER supports all 4 major IPTV server types: Xtream Codes API, M3U playlists, Stalker Portal, and MAC Portal. No other player supports all four server types natively in one app.

Go to Settings > Add Playlist, paste your M3U URL, and tap Load. The playlist will be validated instantly and your channels will appear. You can also load local M3U files from your device storage.

In the app, select Xtream Codes as the connection method. Enter your server URL, username, and password provided by your IPTV provider. VEXA PLAYER will connect and load your channels automatically.

Yes! VEXA PLAYER allows you to add multiple playlists and server connections. You can switch between them easily from the sidebar or menu. Each playlist maintains its own channel organization.

Simply remove the incorrect playlist in Settings and upload the correct one. VEXA PLAYER validates M3U files instantly and alerts you to any formatting issues before loading.

Buffering is typically caused by your IPTV provider's server or your internet connection, not the VEXA PLAYER app. Try these steps: check your internet speed (minimum 10 Mbps for HD, 25 Mbps for 4K/8K), test a different server if your provider offers multiple, restart your router, or contact your IPTV provider.

First, verify your IPTV credentials are correct. Check that your subscription with your IPTV provider is active and hasn't expired. Try restarting the app. If the issue persists, test your credentials in another player — if they don't work there either, the issue is with your IPTV provider, not VEXA PLAYER.

Contact us via WhatsApp at +212602159113 or Telegram @vexaplayer. Provide your order details and activation key. We'll verify your purchase and resolve the issue — usually within minutes during business hours.

Try these steps: clear the app cache in your device settings, ensure you have the latest version installed, restart your device, or reinstall the app. If crashes persist, contact support with your device model and app version.

Yes. VEXA PLAYER is 100% safe with no malware, GDPR compliant, and fully legal. It is a media player — you are responsible for the content you stream through your own IPTV server. The app itself contains no content and does not facilitate piracy.

The Device ID Lock binds your IPTV credentials to your device's unique hardware ID. Even if someone obtains your playlist URL or server credentials, they cannot use them on another device. This prevents unauthorized access and playlist theft.

We collect minimal data: Device ID (for activation), app version, and anonymous usage statistics for improvement. We do NOT track your viewing habits, log channels, or collect IPTV credentials. Your credentials are stored locally on your device only. See our Privacy Policy.

Yes, VEXA PLAYER is fully GDPR compliant. We respect data protection rights including access, correction, deletion, and data portability. For privacy requests, contact privacy@vexaplayer.com. See our full Privacy Policy.

VEXA PLAYER respects copyright and complies with the DMCA. Important: VEXA PLAYER does not host any content. We are a media player only. For DMCA notices regarding our website, contact dmca@vexaplayer.com. See our full DMCA Policy.